Privacy Policy

At www.mokacandles.com we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website www.mokacandles.com.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal information: Name, surname, email address, telephone number, shipping and billing address.

• Payment Information: We do not store credit/debit card details. Payments are made through secure third-party providers (e.g. PayPal, Stripe).

• Technical information: IP address, browser type, device, operating system.

• Cookies: We use cookies to improve user experience (see more in Section 6).

2. How We Use Your Information

The information we collect is used for the following purposes:

• Processing and shipping your orders.

• Providing customer service.

• Improving the user experience on our website.

• Update about offers, new products or changes to our policies (only if you have consented).

3. Data Sharing

We do not sell, rent or trade your personal data. We may only share it with trusted third-party providers, such as:

• Courier companies for shipping products.

• Payment platforms to complete your transactions.

• Authorities in case required by law.

4. Data Security

We take all necessary measures to protect your data from unauthorized access, modification or leakage.

5. Your Rights

You have the right:

• Request access to your personal data.

• Request the correction or deletion of your data.

• Withdraw your consent to the use of your data.

To exercise any of the above rights, please contact us at info@mokacandles.com .

6. Cookies

We use cookies to:

• Improving the navigation experience.

• Website traffic analysis.

• Personalization of advertisements (if applicable).

You can manage your cookie settings from your browser.

7. Policy Amendments

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

For any questions regarding the protection of your data, please contact us at info@mokacandles.com .